Citibank commenced business in Kenya on 15th August 1974 under the name “First National City Bank " and has since evolved to be known today as Citibank N.A. Kenya Branch (“Citi Kenya”). It is a full service branch of Citibank, N.A. headquartered in New York.
Citibank is a part of Citigroup Inc, the pre-eminent financial services organization in the world formed in 1998 as a result of the merger between Citicorp and the Travelers Group divisions. Citigroup has operations in over 100 countries around the globe, with assets totalling US$1.1 trillion and 268,000 employees worldwide.”
Citibank has two branches in Kenya. The head office is located at Citibank House in Upperhill, Nairobi. Our Mombasa branch located at Citibank House, Nkrumah Road was opened on 1st October 1989.
Citibank Kenya is the head office of the Citibank East Africa organization, which covers Citibank branches in Kenya, Tanzania, Uganda and Zambia. This is a part of the larger South and East Africa cluster of Citibank headquartered in Johannesburg, South Africa.
Citibank Kenya is structured around Business segments, Product Groups, Operations and Technology and Staff Units. The Business segments that cater for our diverse customer base are the Corporate Bank responsible for our Global Relationship Banking and Top-Tier Local Corporate clients. We also have a Financial Institutions group that is responsible for our businesses with Banks, Insurance companies and other non-bank Financial Institutions.
The primary goals of the organization are to encourage entrepreneurship and management initiative, move day-to-day decision making closer to our customers and marketplace, and create an environment where improvements generated in one business will spread quickly to the rest.
As we continue to grow, we know we must resist the historical tendency of large organizations to become "institutionalized" - adding layers of management and separating those who make decisions from those who provide services.
Citigroup's mission is to be the most competent, profitable, and innovative financial organization in the world. Our success will depend largely on the imagination and talent of our staff and our commitment to customer service.
We have changed, and will continue to change, in response to customer needs and markets. And we view our ability to anticipate and respond quickly and directly to changing markets as an important reason for our success.