|Frequently Asked Questions|
How can I avoid online scams?
It's important to know how to protect yourself against identity theft, which is one of the fastest growing crimes in America today.
To commit identity theft, thieves only need a few key pieces of valid personal information about you—such as your name, social security number, mother's maiden name, or an account number. How to they get it? Usually by sending you an e-mail (urgently) asking you to enter or update your personal information. That's why it's so important to know how to protect yourself online.
Never click on links in unsolicited e-mails—especially those asking for sensitive information such as your social security number, a bank or credit card account number, or the credentials you use to sign on to any web site.
Open e-mails only when you know the sender—even opening a fraudulent e-mail can expose you to viruses or key logging software that captures your keystrokes as you enter them.
Get in the habit of changing your online User ID and Password periodically—every 30-60 days is recommended. You can do this online in the Citibank Online Service Center.
Go directly there. The best way to get to any site is to type its URL into your browser and then bookmark it.
Citi will never request your Password via e-mail or by phone.
If you suspect that you’ve been a victim of identity theft or fraud, call 1-800-374-9700 immediately. You can also forward any suspicions e-mails to firstname.lastname@example.org.
For additional tips, and information on fraud, visit our Security center.