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Club Assistance®

Diners Club offers you and your travelers peace of mind through Club Assistance, our 24-hour travel assistance service, available seven days a week, accessible anywhere in the world.

Whether your travelers lose a passport, need a doctor, or discover that a wallet or purse has been stolen, help is just a phone call away. Club Assistance is an exclusive travel service available only through Diners Club, and is your guarantee of security. Our Club Assistance team is on duty internationally to provide immediate attention and follow through for pre-trip planning and emergency medical, legal and travel needs.

To Contact Club Assistance
Call toll free 1-800-DINERS-911 (1-800-346-3779). Outside the US, your travelers can call collect 702-869-4927.

When calling Club Assistance, Corporate Cardmembers and GES Meeting Planners may identify themselves by name and organization or by Diners Club Card Account number. Corporate Travel System Travelers may identify themselves by name and organization, or by stating the Authorization number 3333.

General and Pre-Trip Assistance
Your travelers can count on Diners Club to provide them with the information they need to plan their travel, including sometimes hard-to-find information on:
  • Passports and Visas
  • Immunization and inoculation requirements
  • Heath hazard bulletins
  • Weather conditions and other travel advisories
  • Translation and interpretation services
  • Concierge services such as worldwide hotel referrals and booking, limousine reservations, flower delivery, suggestions for tourist activities and more
Emergency Legal and Medical Assistance
When a crisis strikes on the road, and your travelers need urgent help, they can turn to Diners Club. Wherever they are in the world, our trained assistance team will help them:
  • Obtain emergency medical or dental care referrals
  • Locate pharmacies and prescription drugs
  • Arrange transfers of medical records
  • Relay emergency messages
  • Coordinate communication among family members and local medical professionals
  • Arrange for emergency medical transportation
  • Notify health insurers of a claim
  • Locate an attorney, translator, consulate or embassy
  • Arrange legal-related payments through a Diners Club Account
Diners Club Emergency Card and Wallet Replacement(sm) Services
If a traveler's wallet or purse is stolen, one need only call Club Assistance, and we'll help them to receive:
  • Uninterrupted Diners Club charging privileges, even without a physical Card on-hand
  • Replacement of lost or stolen Diners Club Cards by next business day in the U.S., two days abroad
  • Replacement of lost airline tickets
  • Replacement of passports and other important travel documents
  • Investigative assistance to locate and redirect lost luggage
To Learn More
To learn more about Club Assistance, and its value to your organization and its travelers, please contact your Diners Club Representative.

Legal Information
Club Assistance Travel Assistance is supplied by a third party and is subject to certain terms and conditions. Neither the service supplier nor Diners Club employs the professionals provided as referrals, nor are they responsible for service availability, quality, errors acts or omissions as a result of the use of assistance services. Services are subject to change without notice.




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