Home>Citibank Online banking Citibank Online banking is simple and secure. Set-up and management of online banking are free of charge. Online banking saves you time as you're able to manage your finances from the comfort of your own home or office, and needn't visit a branch. With online banking, you get access to all common banking operations 24 hours a day, 7 days a week. With the Citibank Online banking, you get: free setup and management* a convenient tool for managing your money from anywhere access to your accounts and credit cards 24 hours a day, 7 days a week access protected by a Security Key y cheaper outgoing transactions than submitting payment orders at a branch or by phone better interest rates for time deposits compared to time deposits opened at the branch access to eStatements for up to the last three years option to use other electronic services, e.g., CitiAlert notifications What does Citibank Online offer? a current overview of your Citi accounts, time deposits, investment products and loans actual balance and transactions on your Citi credit cards electronic statements for up to the last three years a convenient way to make domestic or foreign payments to selected beneficiaries online transfers to other beneficiaries within Citibank Online express payments multiple payments management of frequent domestic and foreign beneficiaries setting up CitiAlert notifications setting up or approving direct debit management of standing orders overview and management of pre-set payments with a future due date SIPO payments setting up automatic transfers of funds between your current and savings accounts (Auto Sweep) option to change the limits on your debit card opening time deposits with a preferential interest rate drawdown and repayment of loans (for CitiBusiness corporate clients only) FS dealing foreign transactions (for CitiBusiness corporate clients only) communication with the bank overview of current interest rates for time deposits and exchange rates * To use online banking services, you must purchase a Security Key. The price for the key is listed in the current List of Fees. Citibank Online is available free of charge as part of your Citi accounts or credit cards. It is very user-friendly and always accessible. You won't need to install anything on your computer. All you need to do is type www.citibankonline.cz in your browser and begin. Login To log into Citibank Online, you need a username, password (both set when you register for Citibank Online), and a one-time security code generated by your Security Key. The Security Key is currently one of the most reliable methods of securing access to internet banking. The Security Key is available in the form of an SMS message or a Personal Key, also known as an authentication calculator. Both keys are based on encryption technologies and are reliable methods of protecting your information and finances. The one-time Security Keys are different for each user and each login. Nobody can access your account if they do not know the security code generated by your Personal Key or the SMS key sent to your mobile phone What is an SMS Key? An SMS key is a one-time numeric code sent as a text message to a customer's mobile phone. These messages are free of charge. Citibank Online SMS keys are available for the telephone number stated in the checking account contract or a credit card application. If you use the eStatement or CitiAlert service, the SMS key will be sent to the number you have provided when registering for these services. You can verify or update the mobile phone number at any time with the help of a phone banker at 233 062 222 or by changing the eStatement and CitiAlert service settings in Citibank Online. What is a Personal Key? A Personal Key is a small portable device generating a one-time numeric code. It is completely standalone and does not communicate with the bank in any way. It can therefore be used at any time and anywhere you need. And in addition to that, it is protected by a five-digit numeric code that you choose when you first use the key. You can order Personal Key anytime: with the help of a phone banker at 233 062 222, with the help of the customer line 233 061 567 for CitiBusiness clients, personally at all Citibank branches. Please not, that you have to activate your Personal Key at 233 062 222 (or 233 061 567 for CitiBusiness clients) Choosing your Security Key: A SMS key is better for you if you require easy use and have provided your current mobile phone number. A Personal Key is a better choice if you prefer a more conservative approach, with an additional layer of protection in the form of an authentication calculator. Choosing which key you wish to use is entirely up to you. The keys may also be combined in any way you like. Nobody can access your account without the security code generated by your key. The Security Key is a standalone device and does not communicate with the bank in any way. It can therefore be used at any time and anywhere you need. And what's more, the Key is protected by a five-digit numeric code that you choose when you first use the key. How to start using the Citibank Online internet banking You'll find all you need for your first login to Citibank Online in the Citibank Online Banking Manual Do you need some advice? How to view my transactions How to open a time deposit or make a payment A comprehensive user manual with step-by-step instructions is available in the Complete Citibank Online Banking Manual. System and bandwidth requirements Win 7 - Internet Explorer 8, Internet Explorer 9, FireFox 3.x, Chrome, Opera 9 Win Vista - Internet Explorer 7, FireFox 2.x, FireFox 3.x Win XP - Internet Explorer 6, Internet Explorer 7, FireFox 2.x, FireFox 3.x W2K - Internet Explorer 6, FireFox 2.x, FireFox 3.x Mac OS X - FireFox 2.0, FireFox 3.x, Safari 1.2, Safari 2.0, Safari 3.0 Bandwidth - 33.6 kb/s and higher Citibank Online was designed for maximum compatibility with current browsers. Online banking can also be used in other browsers for personal computers or handheld devices not listed above. Citi cannot, however, guarantee its full functionality. Note: Electronic access to banking products on the Internet can be influenced by breakdowns, errors, or interruptions in the operation of the Internet, by delays in operation and transmissions, computer virus attacks, unauthorized attacks by third parties, or link or system failures. Notwithstanding all aforementioned security elements and our utmost effort to guarantee secure electronic access to banking products, Citibank does not bear any responsibility for any damage resulting from such access to the banking products unless the damage occurred because Citibank failed to comply with its obligations. RC4 128 Bit Secure Socket Layer RSA 1024 Bit technology - a high standard in securing information transfer over the Internet -is used to secure the Citibank Online system. Login details To log into Citibank Online, you need a username, password (both set when you register for Citibank Online). and a one-time security code generated by your Security Key. The client's identity is verified using a "Challenge - Response" mechanism. After initiating the connection to Citibank Online, the server sends a random number to the client. On the client side, this random number is encrypted using a "Triple DES" algorithm and the username and password for Citibank Online. This encrypted random number is returned to the server to verify access authorization. This process ensures that the user password for access to Citibank Online is never transmitted over a public network, not even in an encrypted form. Security tests Citibank Online banking is regularly tested and examined by renowned specialists. Detection systems Monitoring and detection systems constantly watch for any attempts to attack the integrity of Citibank Online 24 hours a day. Certificate Citibank Online uses a VeriSign certificate to confirm that you really are on Citibank's server. The digital certificate protects you as a user from communicating with servers trying to pass themselves off as the real server to obtain your personal data (user name and password). Whether you sign on through the Citibank homepage at www.citibank.cz, www.citibankonline.cz, or www.citibusiness.cz, you should always verify the correctness of the certificate by clicking on the lock symbol in the bottom right-hand corner of the login window before you enter your login data. Continue signing on only if the website shows the correct Citibank certificate, i.e., issued to production.citibank.cz. In any other case, please contact the CitiPhone customer line immediately at 233 062 222. Automatic log off After 5 minutes of idleness, Citibank Online will ask you whether you want to continue. If you do not provide a response within one minute, you will be automatically logged off for your own security. Automatic access blocking Citibank Online permits only three unsuccessful attempts at entering your password. After another failed attempt, your access to Citibank Online will be blocked. In such cases, choose "Forgot your Password?", and you will be able to reset your account. To do so, you must know your card number and A-PIN, and answer the two security questions chosen when you activated your account. You will be then authorized to make three attempts to reset the account. If the required information is not entered correctly, access will be blocked completely and can only be restored with the help of the CitiPhone line. Security Key The Security Key is a standalone device and does not communicate with the bank in any way. It can therefore be used anytime and anywhere you need. And what's more, the Key is protected by a five-digit numeric code that you choose when you first use the key. The Security Key represents another layer of security for each login. The Security Key is currently one of the most reliable methods of securing access to internet banking. The Security Key is available in the form of an SMS message or a Personal Key, also known as an authentication calculator. Both keys are based on encryption technologies and are reliable methods of protecting your information and finances. The one-time Security Keys are different for each user and each login. Nobody can access your account if they do not know the security code generated by your Personal Key or the SMS key sent to your mobile phone SMS Key A SMS Key represents the high level of security of the Citibank Online internet banking. It is a one-time password that provides risk-free access to your bank account, sent to your mobile phone in a text message. This password is generated from time, number of logins and a unique code associated with your login profile in Citibank Online. Personal Key An authentication calculator, or a Personal Key, represents the high level of security of the Citibank Online internet banking. The key generates a one-time password that provides risk-free access to your bank account. This password is generated from time, number of logins and a unique key stored in the Personal Key. The server checks if the one-time password corresponds to the expected code from the appropriate client. You can order Personal Key anytime: with the help of a phone banker at 233 062 222, with the help of the customer line 233 061 567 for CitiBusiness clients, personally at all Citibank branches. You may order your Citibank Online Security Key anytime: With the help of a phone banker at 233 062 222 In person at all Citibank branches How to be a wise online banking user Never use public or shared computers to access your online banking. Public computers are those found for example in Internet cafés, shopping centres, and so on. Beware of fraudulent e-mails that ask you to enter your account number, PIN code, username, or password. Citibank never sends e-mails asking for this information. Before logging in, always type www.citibank.cz or www.citibankonline.cz in your browser's address bar to make sure you really are on the Citibank website. Click on to expand and on to minimise the details. How do I sign on to Citibank Online banking for the first time? Before your first login, you must create a profile, including your username and password. A detailed guide on what to do before your first login is available here How much does the SMS Key cost? You pay no fees for the one-time codes sent to your mobile phone. What is the difference between an SMS Key and a Personal Key? A SMS key is better for you if you require easy use and keep your mobile phone always at hand. A Personal Key is a better choice if you prefer a more conservative approach, with an additional layer of protection in the form of an authentication calculator, further protected by its own PIN code. How do I activate an SMS Key? SMS keys do not have to be activated and may be used to log into your account in Citibank Online internet banking immediately. If you are not sure what telephone number you have provided when applying for a Citibank product, please verify and update your information with the help of a phone banker at 233 062 222. May I use an SMS Key if I already own a Personal Key? Yes. If you already own a Personal Key, you may keep it and start using SMS keys, or use both. Both keys are mutually interchangeable and independent of each other. How do I navigate the online banking system? We have prepared a comprehensive manual for you that describes everything in full. You will learn how to make a transfer, open a time deposit, or make a credit card payment. A user guide is available here Do I need to install special software on my computer to be able to use Citibank Online? No, all you need is a computer connected to the Internet and a browser – detailed requirements How can I access Citibank Online faster? Add the Internet address where you log in to Citibank Online to your favourites. It is even faster to set this site as your home page, i.e., the page that opens immediately after you launch your browser. Navigating between screens and entering a transaction takes longer than browsing normal web sites. Why? There are many factors influencing the speed of the Citibank Online application. These include a slow modem, overloaded network, or problems at your Internet service provider. In addition, Citibank Online uses the most advanced 128-bit encryption to heighten the security of all input data. This encryption, however, significantly increases the volume of transferred data, which can slow the application down. Can I cancel a transaction I have entered? Once a transaction has been accepted by the system, it cannot be cancelled. If, however, you are entering an instruction for future processing (like a standing order, a direct debit order or approval, or a SIPO payment), you may change, cancel, or suspend it at any time. If you make a mistake when entering the order and need to cancel the payment, contact the CitiPhone line. I'd like to send CZK to a bank account abroad. Should I enter this transaction as a domestic or foreign payment? This transaction must be entered as a foreign payment. Domestic payments are used only for the transfer of CZK between banks registered in the Czech Republic. Czech banks include the Czech branches of a foreign bank. Foreign currency payments are all payments made in a foreign currency (sent to a bank in the Czech Republic or abroad) as well as payments in CZK that are sent abroad. When will a transfer entered into the system as a domestic payment be processed? The transaction will be irrevocably accepted by the system immediately after it was entered and confirmed, and the funds from the account will be also withdrawn immediately. If the transaction is entered before "close of business" for the appropriate transfer, it will be sent to the clearing department of the Czech National Bank for processing immediately after the "close of business". If the transaction is made after the "close of business", it is sent for processing with the next batch, i.e., on the next business day. I received an e-mail with an offer from the e-mail address obchodni.sdeleni(at)citibank.cz or alerts(at)citibank.com. Was this e-mail sent by Citibank? Yes. The e-mail was sent by Citibank. The address obchodni.sdeleni(at)citibank.cz is used to send current offers to our clients. The address alerts(at)citibank.com is used to send service messages and CitiAlert info messages. The e-mail may contain links to web sites, but they are always Citibank pages. In the e-mails or on web sites to which the e-mails may refer, we will never ask you to enter your client data (your card number or PIN). Should you be asked to enter such data, please contact the CitiPhone customer line immediately. For more information, please contact the CitiPhone customer line at 233 062 222. Choose your credit card