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Phone banking
Banker whenever you need it
As a supporting communication channel, we provide a service at the customer line through which you can process following operations connected with the maintenance of your corporate account.
CitiPhone customer line
  • Email: smeservis@citi.com
  • Customer line for accounts starting with 89 or 5: +420 233 062 330

    Interactive Voice Response System: +420 233 061 567
    (checking balances on the main account, changing the APIN / TPIN, mobile phone registration for the automatic verification)
  • Customer line for accounts starting with 25 or 20 +420 233 061 530
  • For customers without Citibank current account: +420 233 061 700
Phone banking offers following services :
  • Checking current account balances.
  • Submitting domestic payments (only for accounts starting with 89 or 5).
  • Submitting SEPA payments (only for accounts starting with 89 or 5).
  • Payment cards disabling.
  • Switching cards among subaccounts (only for accounts starting with 89 or 5).
  • Selecting and changing the PIN code for a payment card.
  • Changing the limit on a payment card.
Interactive Voice Response System ( only for accounts starting with 89 or 5) offers:
  • Checking current account balances (possible without verification as well).
  • Changing the TPIN code for phone banking verification and APIN for ATM withdrawals verification.
  • Registration or deregistration of mobile phone for quick verification.
For the access to the Interactive Voice Response system it is necessary for security reasons and for the faster provision of services to enter your debit card number, as well as your TPIN code. Without this information, it is unfortunately impossible to process your requests.
Would you like to check balance on your current account without verification? Register your mobile phone number. The next time you call regarding to account balance, you will be informed without the need to enter your debit card number.
How do you register your mobile number?
  • Call CitiPhone at 233 061 567
  • After entering your debit card number, you will be asked to confirm your identity by entering your TPIN security code
  • The interactive voice system will then offer you the possibility of registering your mobile phone number. It is possible to register up to two telephone numbers for each account.
  • Then each time you call CitiPhone from your registered mobile phone number, you will immediately be offered information regarding the balance on your main current account, without the need to input your card number or TPIN code. For all additional operations, it will be necessary to confirm your identity in the normal way.
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