Home>Phone Banking Telephone banking is a convenient service that enables better communication between Citibank and its clients, and which is part of every product on offer. Qualified telephone bankers are available 24 hours a day to execute your banking transactions, as well as inform you about Citibank's products and services. Interactive Voice Response System Manage your finances: Flexible - Wherever and whenever with the help of your telephone keypad Easy - Exactly what you need with a touch of the button Fast - Without any unnecessary wait (learn more in the Registration number section) Citi interactive voice information system offers you: Immediate information about the balance on your credit card and current account All you need to do is register your mobile phone number The next time you call Citi Telephone Banking, you will be informed regarding the balance on your account without the need to enter your credit or debit account number How do you register your mobile number? Call CitiPhone at 233 062 222 After entering your debit or credit card number, you will be asked to confirm your identity by entering your TPIN security code The interactive voice system will then offer you the possibility of registering your mobile phone number. It is possible to register up to two telephone numbers for each account. Then each time you call CitiPhone from your registered telephone number, you will immediately be offered information regarding the balance on your debit or credit card account, without the need to input your card number or TPIN code. For all additional operations, it will be necessary to confirm your identity in the normal way. How does the Citi voice information system work? After dialing the CitiPhone telephone number 233 062 222, an interactive voice navigator will guide you through the system. By pressing buttons on your telephone keypad, you are able to manage various operations on your account. If you would prefer, it is also possible to access CitiPhone over your mobile network:T-Mobile 605 692 222, O2 726 132 222 or Vodafone 776 962 222. If you are a Citigold client, please call 233 062 424 directly. With the help of the Interactive Voice Response system, you are able to easily: Learn the current balance on your credit card or current account Learn about details from your most recent credit card account statement Block your credit or debit card Make payments from your account Reactivate your credit or debit card Change your card's TPIN code for Telephone Banking and APIN code for cash withdrawals from ATMs or for payments at merchants Register or deregister your telephone number for quick verification In order to access telephone banking, it is necessary for security reasons to enter your credit or debit card number, as well as your TPIN code. Without this information, it is unfortunately impossible to process your requests. Telephone Bankers If you would like to execute more complicated transactions, you can use the service of telephone bankers, who are qualified to help you at any time and execute your banking transactions. Information Line On our Information Line, as part of the telephone banking service, telephone bankers can answer any question related to a current marketing campaign, products on offer, interest rates, exchange rates or Citibank in general. The telephone number of the information service is +420 844 888 844. The Security of Telephone Banking Individual access to Telephone Banking is only possible by providing the number of your debit or credit card and T-PIN, a telephone identification number, which is set by each client. It is necessary to use the T-PIN for every contact with the telephone banking service and you can change it at any time. Remember your T-PIN or write it down in a safe place, so that it cannot be found by any unauthorized person. Customer service Do you have questions? Would you like to send us your opinion, comment, or suggestion? Email us at zakaznicky.servis@citi.com Mobile banking