Security Principles

		Allow yourself more Apply

Security recommendations for payment cardholders

Activation of a new card

When we send you a new card, it is blocked in order to protect against its misuse as a result of theft of the letter. Once you receive the new card, please activate it by calling the CitiPhone activation line  233 062 233. You will need to go through a security procedure in order to lower the risk of your card being used by an unauthorized person.

Sign your card on the back in the signature box.

Do not tell anyone your PIN, which you will set when you call CitiPhone; do not write your PIN on the card or in a note on your mobile phone. If you write the PIN down somewhere, do not carry it in the same bag as your credit card.

Photograph on the credit card

Your photograph on the front of the card is a security feature of this banking product that is provided free of charge against its misuse due to loss or theft.

Loss or theft of the card

If your card is lost or stolen, immediately notify the CitiPhone help desk at 233 062 222. Because the thief will try to use the card as soon as possible, notifying us as soon as possible will limit the damage that can be done. On the basis of your call, we will immediately block your card free of charge, and then we will reissue another card. There is no charge for this service, which is provided by the CitiPhone help line 24-hours a day. Whenever you call the CitiPhone help line, you may be asked for information in order to confirm that we are speaking with the actual cardholder.

Fraudulent E-mails

Please allow us to warn you about fraudulent unsolicited emails, which may try to prompt you to go to authorized web pages. Authors of these emails and web pages will, through various pretenses, try to get you to provide information about your card, your PIN codes, or other information related to the bank. Please never answer these emails or provide information about your card based on such messages.

Unauthorized Transactions on Your Credit Card Statement

Please check your credit card account statement, which will be sent to you every month free of charge, to make sure that all the transactions listed are in accordance with the actual transactions you made with the card. We recommend saving your receipts for this purpose. If you find transactions on your account statement that you did not make, please contact CitiPhone at 233 062 222 within 20 days of the date of the account statement, where we will provide you with additional information regarding processing a complaint.

The security of our customers and their financial assets is very important to us. For this reason, Citibank developed a banking system for identifying suspicious transactions. If the system identifies an unusual transaction on your card, the system can temporarily block your card or cancel the authorization of a transaction. In this case, when payment is not made with your card, do not hesitate to contact the CitiPhone service and our bankers will be happy to help you.

New Card

If you need to receive a new card due to loss or theft, contact CitiPhone at 233 062 222.

Payments with Cards

When making payments with your card, always pay attention to how the cashier handles the card. When the card is returned, request a receipt from the transaction.

On the receipt and on other similar documents, nothing can be crossed out; if there is a mistake, destroy the receipt and request a new one.

If you use the card as a guarantee, request the sales person for a receipt after making the payment, as well as for the receipt for the guarantee with the imprint of your card, which should be destroyed.

If you use your card in a restaurant, for example, always check that the wait staff returned your card.

Telephone contact with Citibank

During telephone contact with the bank, when you give your identification information (card number, etc.) please assure that no unauthorized person is listening and you can verify with whom you are speaking.

When using your card for payments over the Internet, please pay more attention to the provider of the product or service, as well as their web page. You can find if the relevant web page is secured against the unauthorized use of your personal information by clicking on the lock, which is located in the lower portion of the browser.

Insurance

With the Citi credit card, you have the option of also including travel insurance or Insurance CreditShield (insuring of credit obligations on the card). You can find more information about insurance here.

How to Use the Card

You can find more information regarding how to use the card for payments through payment terminals, over the Internet, for reservations, etc. here.