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Questions and Answers |
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How to log in to Citibank Online Internet Banking for the first time?You have to create your profile including user ID and password. Read our short manual about first registration here. What is improved in new Citibank Online?A new attractive design enables you more user friendly management. Your account control should be simpler, including intuitive and easy-to-set-up transfers and payments and improved security. How to orientate in your new Internet banking?We have prepared detailed manual with clear description of all functions. For a transparent users manual with step by step description click here. Do I need to install any special software on my program in order to use Citibank Online?No, all you need is a computer with an Internet connection and the browser MS Internet Explorer version 5.5 or higher or Netscape Navigator version 7.0 or higher. How can I make the access to Citibank Online faster?Add the page that you use to log onto Citibank Online to your list of Favorites or Bookmarks. It will be even faster if you make the Citibank Online webpage your home page, i.e. the page that is shown first when you open your Internet browser. Moving between screens and requested transactions take longer than normal surfing of the Internet. Why?There are a range of factors that affect the speed of the Citibank Online application. For example, it could be due to a slow modem, an overloaded network or problems with your Internet service provider. Also, for security, all data sent through Citibank Online is encoded with the most advanced 128 bit technology. This approach dramatically increases the volume of the data sent through the system and thus the application may then be slower. Is it possible to cancel a transaction?Transactions, which have been accepted by the system, cannot be cancelled. If you input a transaction to be executed in the future (for example, a standing order, payment approval, direct debit or SIPO payment), then it can be changed, cancelled or temporarily suspended *. * If you make a mistake and would need to cancel a payment, please contact CitiPhone.I wan to send Czech crowns to a bank abroad. Should I make this transaction as a domestic or foreign payment?This transaction is possible to be made as a foreign payment. Domestic payments are used only for sending Czech crowns between banks registered in the Czech Republic . By the term ‘Czech banks’, we also mean Czech branches of foreign banks. A foreign payment is any payment made in a foreign currency (to a bank in the Czech Republic or abroad) and a payment in Czech Crowns abroad.When will a financial transfer, such as a domestic payment, be processed?After inputting and confirmation, transactions are irrevocability recorded into the system, immediately processed and booked on the account. If the transaction is received before the “end of the day” for the relevant financial transfer, it is sent for clearing to the ČNB immediately at the “end of the day” for processing. If the transaction is received after the “end of the day”, it is sent for processing the following working day.Can I use an account statement printed from the Citibank Online application as a tax document or as a document for a salary confirmation?No. Account statements printed from Citibank Online meant only for your information and it is not possible to use them as an official document. For this purpose, you must use the actual account statement that we send you through the mail. |
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