While information is the cornerstone of our ability to provide superior service, our most important asset is our customers' trust. Keeping customer information secure, and using it only as our customers would want us to, is a top priority for all of us at Citibank Canada. In that regard, this section provides you with information and answers to questions you may have about issues related to you, our customer.
Citi Canadas annual Public Accountability Statement details our organizations businesses and activities that have a positive impact on our communities.
If you have a complaint or problem, the first step is to contact the Business Customer Care Unit.
If your concern remains unresolved after talking to one of the Telephone Representatives or Supervisors, you may elevate your concern to a Manager. If a Manager is not immediately available, the Representative can assist you in leaving a message and/or requesting further contact. If you have escalated your concern to all levels within the Business Customer Care Unit and are still not satisfied with the resolution, you may contact the Citibank Canada Ombudsman at 1-888-245-1112 (or 416-947-4122 in Toronto) or
Citibank Canada Ombudsman
123 Front Street West, Suite 1100
Toronto, Ontario M5J 2M3
If within six (6) months of the Citibank Canada Ombudsman's review, you are not satisfied with the resolution of your complaint, you may contact the Ombudsman for Banking Services and Investments.
Ombudsman for Banking Services and Investments
PO Box 896 STN Adelaide
Toronto, Ontario M5C 2K3
Toll-free telephone: 1-888-451-4519
Toll-free fax: 1-888-422-2865
Web site: www.obsi.ca
In the complaints handling process for Canadian financial institutions, including Citibank Canada, the Financial Consumer Agency of Canada is responsible for ensuring that all financial institutions comply with federal consumer legislation and will investigate any complaint or concern that relates to a possible breach of that legislation.
You may contact the FCAC in writing at 6th floor Enterprise Building, 427 Laurier Ave. W., Ottawa ON, K1R 1B9; by calling 1-866-461-3222 (English); 1-866-461-2232 (En Francais) or through its website at www.fcac-acfc.gc.ca.
Can't see the whole page?
For the best viewing capabilities, your monitor's screen resolution should be set to 1024 x 768 or higher. This will enable you to view everything on the page and prevent horizontal scrolling.
Setting Your Screen Resolution
If you can't see the entire page from side-to-side, then you need to adjust your monitor's resolution.
For Windows® :
For Macintosh® :
NOTE: Your screen will flash to black and then display the new screen settings.
What is resolution?
Resolution is the width and height of your screen's display and is measured in pixels (the individual points that make up its picture). The higher your screen resolution, the more pixels are on your screen, so more of the page is visible.
How do I clear my browser cache?
To help keep your private information secure, always clear your browser's cache and close your web browser after use.
Follow these instructions to clear your browser's cache:
Microsoft Internet Explorer 5.x and 6.x
Internet Explorer 7.x
The Bank Act requires banks to inform customers in plain language that coercive tied selling is illegal. To comply with the law, Citibank Canada and its wholly-owned subsidiaries and Citibank, N.A., hereafter referred to as "Citibank" have created these web pages explaining: What coercive tied selling is, What coercive tied selling is not and How to contact us if you have any questions, complaints or concerns.Click here to learn more.
Member of Canada Deposit Insurance Corporation
Deposit Product List
The following instruments and/or products are deposits eligible for deposit insurance from the Canada Deposit Insurance Corporation, subject always to maximum coverage limitations as outlined in their brochure "Protecting Your Deposits"and provided they are in Canadian funds, are payable in Canada, and have a term of no more than 5 years:
Manager's Cheques Drafts
(Note: These accounts are internal accounts and are not available to depositors in the normal course of their banking)
**For further information, please contact CDIC at 1-800-461-2342**
Citibank, N.A., Canadian branch
are not insured by the
Canada Deposit Insurance Corporation
Zero Liability enables you to be protected against any unauthorized purchases on your Citi™ MasterCard® account. If your card is lost or stolen and someone makes an unauthorized purchase using your Citi MasterCard card, you will not be responsible for that purchase, as long as:
Zero Liability extends to any purchase you make using your Citi MasterCard card, be it in a store, over the telephone, or on the web.
If you suspect unauthorized activity on your account, stop using your card and contact the issuer of your MasterCard card as soon as possible.