If you have a complaint or problem, the first step is to contact the Business Customer Care Unit.

Citi MasterCard
Corporate and Investment Banking
Citibank Commercial Cards
Private Banking

If your concern remains unresolved after talking to one of the Telephone Representatives or Supervisors, you may elevate your concern to a Manager. If a Manager is not immediately available, the Representative can assist you in leaving a message and/or requesting further contact. If you have escalated your concern to all levels within the Business Customer Care Unit and are still not satisfied with the resolution, you may contact the Citibank Canada Ombudsman at 1-888-245-1112 (or 416-947-4122 in Toronto) or

Mail to:
Citibank Canada Ombudsman
123 Front Street West, Suite 1100
Toronto, Ontario M5J 2M3

If within six (6) months of the Citibank Canada Ombudsman's review, you are not satisfied with the resolution of your complaint, you may contact the Ombudsman for Banking Services and Investments.

Mail to:
Ombudsman for Banking Services and Investments
PO Box 896 STN Adelaide
Toronto, Ontario M5C 2K3

Toll-free telephone: 1-888-451-4519
Toll-free fax: 1-888-422-2865
Web site: www.obsi.ca
Email:

For reasons of confidentiality and security, do not send confidential information such as account information or credit card number via email.

In the complaints handling process for Canadian financial institutions, including Citibank Canada, the Financial Consumer Agency of Canada is responsible for ensuring that all financial institutions comply with federal consumer legislation and will investigate any complaint or concern that relates to a possible breach of that legislation.

You may contact the FCAC in writing at 6th floor Enterprise Building, 427 Laurier Ave. W., Ottawa ON, K1R 1B9; by calling 1-866-461-3222 (English); 1-866-461-2232 (En Francais) or through its website at www.fcac-acfc.gc.ca.

Can't see the whole page?
For the best viewing capabilities, your monitor's screen resolution should be set to 1024 x 768 or higher. This will enable you to view everything on the page and prevent horizontal scrolling.

Setting Your Screen Resolution
If you can't see the entire page from side-to-side, then you need to adjust your monitor's resolution.

For Windows® :

1. Go to the Start menu at the lower left of your screen.
2. Select Settings, then Control Panel.
3. Open the Display icon.
4. Choose the Settings tab at the top of the window.
5. In the Desktop Area section, reset your monitor's display to 1024 x 768 or higher.
6. Click OK.

For Macintosh® :

1. Click on the Apple icon at the upper left of your screen;
2. Select Control Panels, then Monitors from the pull-down list;
3. In the Resolution section, reset your monitor's display to 1024 x 768 or higher.

NOTE: Your screen will flash to black and then display the new screen settings.

What is resolution?
Resolution is the width and height of your screen's display and is measured in pixels (the individual points that make up its picture). The higher your screen resolution, the more pixels are on your screen, so more of the page is visible.

How do I clear my browser cache?
To help keep your private information secure, always clear your browser's cache and close your web browser after use.
Follow these instructions to clear your browser's cache:

Microsoft Internet Explorer 5.x and 6.x

1. Select Tools from the browser menu bar.
2. Select Internet Options.
3. Click the general tab.
4. Click the delete files button in the temporary internet files box.
5. Click OK.
6. To exit, click OK.

Internet Explorer 7.x

1. From the tools menu, select Internet Options.
2. Click the general tab.
3. Click the delete button under browsing history.
4. On Delete Browsing History, click Delete all.
5. On "Are you sure you want to delete all Internet Explorer history", click yes.
6. Click OK.

Firefox 3.x

1. From the Tools menu, drop down to Clear Private Data.
2. Click Clear Private Data.
3. Make sure Browsing History, Cache and Authenticated Sessions are all checked.
4. Click Clear Private Data Now.

Safari 4.x

1. Click on the Safari heading, drop down to Reset Safari.
2. Make sure Clear history, Empty the cache, and Remove other AutoFill form text are all checked.
3. Click on Reset.

Chrome 2.x

1. Click the Tools menu (the wrench image in the upper right hand corner).
2. Click Clear browsing data.
3. Make sure Clear browsing history, Clear download history, Empty the cache, Clear saved form data are all checked.
4. On the drop down menu beside Clear data from this period, select Everything.
5. Click Clear Browsing Data.

The Bank Act requires banks to inform customers in plain language that coercive tied selling is illegal. To comply with the law, Citibank Canada and its wholly-owned subsidiaries and Citibank, N.A., hereafter referred to as "Citibank" have created these web pages explaining: What coercive tied selling is, What coercive tied selling is not and How to contact us if you have any questions, complaints or concerns.

Click here to learn more.

CITIBANK CANADA

Member of Canada Deposit Insurance Corporation

Deposit Product List
The following instruments and/or products are deposits eligible for deposit insurance from the Canada Deposit Insurance Corporation, subject always to maximum coverage limitations as outlined in their brochure "Protecting Your Deposits"and provided they are in Canadian funds, are payable in Canada, and have a term of no more than 5 years:

Chequing Account Wholesale Current Account	Term Deposits Term Deposit Time Deposit Wholesale Term Deposit Certificate of Deposit (Non-Bearer)
Chequing/Savings Account Preferred Investment Account	Manager's Cheques Drafts Outstanding payment items including suspense accounts and items in transit. (Note: These accounts are internal accounts and are not available to depositors in the normal course of their banking)

**For further information, please contact CDIC at 1-800-461-2342**

NOTICE

Deposits with

Citibank, N.A., Canadian branch

are not insured by the

Canada Deposit Insurance Corporation

Ensuring safety from unauthorized purchases

Zero Liability enables you to be protected against any unauthorized purchases on your Citi™ MasterCard^® account. If your card is lost or stolen and someone makes an unauthorized purchase using your Citi MasterCard card, you will not be responsible for that purchase, as long as:

• You have an account in good standing, and
• You have exercised reasonable care in safeguarding your cards, and
• You have not reported two or more unauthorized purchases in the past 12 months

Zero Liability extends to any purchase you make using your Citi MasterCard card, be it in a store, over the telephone, or on the web.

If you suspect unauthorized activity on your account, stop using your card and contact the issuer of your MasterCard card as soon as possible.

Please contact us to learn more about unclaimed property.

Please read the Accessibility for Ontarians with Disabilities

Please read the Basel II Pillar 3 Annual Disclosures and Basel III Pillar 3 Quarterly Disclosure.

With multiple marketplaces in Canada, CitiGroup Global Markets Canada Inc. (“CGMCI“) wishes to advise our clients of how CGMCI handles their orders. Review the CGMCI Order Handling Execution Policy