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Credit Cards
Unclaimed Property
CitiPhone® Banking Centre
Citibank® Commercial Cards
Citibank Canada Head Office
Resolving a Complaint
Family Maintenance Support Orders and Support Provisions
In North America, call toll-free 1-800-387-1616 or fax 1-888-414-5951, 24 hours a day, seven days a week.
Outside North America, call collect 416-947-2900 or fax 905-755-3003, 24 hours a day, seven days a week.
Within Toronto area, call 416-947-2900 or fax 905-755-3003, 24 hours a day, seven days a week.
Citi MasterCard
P.O. Box 2050, Postal Station "B"
Mississauga, Ontario L4Y 0B3
For Citi PETRO-POINTS MasterCard related inquiries, call 1-866-637-3876.
For more information about the PETRO-POINTS program, call 1-800-668-0220 or
visit www.petro-points.com.
To make a claim, call DFS&A Insurance Agency between 8:30am and 8:00pm E.S.T.:
Within North America, call 1-800-337-2632.
Outside North America, call collect at 416-367-1427.
To make a claim, 24 hours a day:
Within North America, call World Travel Protection at 1-800-667-4273, 24 hours a day.
Outside North America call collect at 416-977-3306, 24 hours a day.
Claims and inquiries should be addressed to:
CSI Brokers Inc.
1 Yonge Street, Suite 1801
Toronto, Ontario M5E 1W7
Tel: 416-367-1427, 9:00am - 5:00pm EST
Fax: 416-369-0515
Call Assurant Group between the hours of 8:00am and 8:00pm, E.S.T.:
For English service, call 1-800-654-8573.
For French service, call 1-800-654-8142.
For CardAssist services, call 24 hours a day, seven days a week.
Within North America, call 1-800-387-1949, or fax 1-800-565-2945.
Outside North America, call collect at 416-236-1569.
For At Home, call 1-866-847-7885.
For Lifestyle Rewards™ call 1-800-847-7860.
For Galleria™ call 1-888-522-9808.
For Travel Source™ call 1-877-272-6531.
You can call Monday to Friday, between the hours of 9:00am and 6:00pm E.S.T:
For English service, call 1-800-339-2495.
For French service, call 1-800-339-2530.
To purchase Travel Medical Insurance, between 9:00am and 8:00pm Monday to Friday and
10:00am to 6:00pm Saturday & Sunday:
Within North America, call 1-888-592-9292.
To make a claim, 24 hours a day:
Within North America, call 1-800-663-0399.
Outside North America, call collect at 604-278-4108.
To inquire about unclaimed property such as a credit balance owing to you, that may be associated with your Citi MasterCard account, please call 1-800-387-1616.
To inquire about unclaimed property such as a credit balance owing to you, that may be associated with your Diners Club account, please call 1-800-363-3333.
To inquire about unclaimed property such as a credit balance owing to you, that may be associated with your Citi Cards Canada private label credit card account, please call 1-800-233-8557.
To inquire about unclaimed property such as a credit balance owing to you, that may be associated with your Home Depot credit card account, please call 1-800-747-3787.
Need Assistance? No matter what you need help with, no matter where you are, you can always reach us.
Call the CitiPhone Banking Centre
24 hours a day, 7 days a week
Toll-free across Canada & U.S.: 1-800-387-9292
In Toronto: 416-947-4100
Call collect from outside North America: 416-947-4100
Toll-free across Canada and the U.S.: 1-800-226-7705
In Toronto: 416-947-5498
Citibank Canada
Retail Banking Administration Centre
P.O. Box 4436, Station A
Toronto, Ontario M5W 3Z1
Citibank Canada
Citigroup Place
123 Front Street West, Suite 1700
Toronto, Ontario M5J 2M3
Branch Hours: Between 9:30 a.m. and 4:00 p.m. from Monday to Friday
Major Intersection: Citigroup Place is located on the south west (SW) corner of Front and York Streets, just west of Union Station.
In North America, call toll-free 1-888-834-2484 or fax 416-369-4878, 24 hours a day, seven days a week.
Outside North America, call collect 416-369-6399 or fax 416-369-4878, 24 hours a day, seven days a week.
Within Toronto area, call 416-369-6399 or fax 416-369-4878, 24 hours a day, seven days a week.
Mail to:
Citi MasterCard
Commercial Card Products
PO Box 4099, Postal Station "A"
Toronto, Ontario M5C 2V6
Citibank Canada
Citigroup Place
123 Front Street West, Suite 1100
Toronto, Ontario M5J 2M3
Call 416-947-5500
Between 9:00 a.m. to 5:00 p.m. from Monday - Friday
If you have a complaint or problem, the first step is to contact the Business Customer Care Unit.
Citi MasterCard
Citibank Commercial Cards
Personal Banking
Diners Club
Private Banking
Corporate and Investment Banking
If your complaint has not been resolved to your satisfaction, you may contact the Citibank Canada
Ombudsman at
Mail to:
Citibank Canada Ombudsman
123 Front Street West, Suite 1700
Toronto, Ontario M5J 2M3
If within six (6) months of the Citibank Canada Ombudsman's review, you are not satisfied with the resolution of your complaint, you may contact the Ombudsman for Banking Services and Investments.
| Mail to: Ombudsman for Banking Services and Investments PO Box 896 STN Adelaide Toronto, Ontario M5C 2K3 |
Toll-free telephone: 1-888-451-4519 Toll-free fax: 1-888-422-2865 Web site: www.obsi.ca Email: ombudsman@obsi.ca |
In the complaints handling process for Canadian financial institutions, including Citibank Canada, the Financial Consumer Agency of Canada is responsible for ensuring that all financial institutions comply with federal consumer legislation and will investigate any complaint or concern that relates to a possible breach of that legislation.
You may contact the FCAC in writing at 6th floor Enterprise Building, 427 Laurier Ave. W., Ottawa ON, K1R 1B9;
or by calling
1-866-461-3222 (English); 1-866-461-2232 (En Francais).
In compliance with the Support Orders and Support Provisions (Banks and Authorized Foreign Banks) Regulations, Citibank Canada has designated the following offices for the service of enforcement notices in respect of the below noted provinces.
Alberta
Citibank Canada, Canterra Tower
400-3rd Avenue S.W., Suite 4301
Calgary, Alberta T2P 4H2
British Columbia
Citibank Canada, The Citi Private Bank
550 Burrard Street, Bentall 5, Suite 1228
Vancouver, BC V6C 2B5
Ontario
Citibank Canada, Citigroup Place
123 Front Street West, Suite 1700
Toronto, Ontario M5J 2M3
Quebec
Citibank Canada
1501 McGill College Avenue, 4th floor
Montréal (Québec) H3A 3M8
