- When will I be able to use my new account and receive my ATM card?
- Can I choose my own PIN (Personal Identification Number)?
- How can I make deposits?
- How long will it take for me to have access to cash when I make my deposit?
- How do I clear my checks faster?
- What protects me from bouncing checks?
- What are the wire transfer instructions for my account?
- Can I get direct deposit of my financial aid?
- When I make a deposit at an ATM, can I put in more than one check?
- Can I use my ATM card as a debit card?
- How can my parents send money to me?
- Once my account has been activated, can I access my account online to check my balance, make transfers, pay bills, etc.?
- How can I withdraw the remaining balance from my account if it's less than the ATM will allow?
- How can I protect my money?
Q: When will I be able to use my new account and receive my ATM card?
A: Once we have successfully completed our verification procedures and you have returned your initial deposit and completed signature card, your account will be ready for you to use. Seven to ten days after you submit your application, you will receive in separate mailers, a Citibank® Banking Card and PIN to access your account at ATMs and through Citibank® Online.
Q: Can I choose my own PIN (Personal Identification Number)?
A: A PIN will be assigned to you when you open your account. However you can change your PIN online at www.citibankonline.com.
Q: How can I make deposits?
A: You can make a deposit at any U.S. Citibank Financial Center ATM or Citibank Financial Center.
Q: How long will it take for me to have access to cash when I make my deposit?
A: Check deposits can take several days. Please check the Customer Manual for the funds availability schedule. The Customer Manual is part of your welcome kit, which is mailed to you once your application has been received.
Q: How do I clear my checks faster?
A: There are 2 special programs that let you have access to funds even before your checks clear. Checking Plus® (variable rate) Overdraft Protection is a line of overdraft protection that, if you qualify, gives you faster availability of your deposits. Checks-as-Cash® uses funds pledged from other Citibank accounts to give you quicker access to your deposits.
Q: What protects me from bouncing checks?
A: Safety CheckSM is combined overdraft coverage and faster funds availability using funds from your Day-to-Day Savings or HYMMA accounts. Checking Plus® (variable rate) Overdraft Protection is a revolving line of credit attached to a Checking Account, if you qualify.
Q: What are the wire transfer instructions for my account?
A: You will need to provide the ABA number or routing number and your account number to the sending bank. Your account number can be found on your monthly statement or checks.
Q: Can I get direct deposit of my financial aid?
A: Please ask your Financial Aid Office.
Q: When I make a deposit at an ATM, can I put in more than one check?
A: Yes. You can put up to five checks on a deposit ticket. Please include a deposit ticket with every ATM deposit.
Q: Can I use my ATM card as a debit card?
A: If you qualify, you may use your ATM card as a debit card wherever MasterCard is accepted, when the MasterCard logo is present on the front of your ATM card. The money will be deducted directly from your checking account at the time of purchase. You may call (800) 627-3999 to apply.
Q: How can my parents send money to me?
A: Your parents can make deposits into your account at any Citibank Financial Center within the U.S. or send you money with a wire transfer or an electronic bill payment from their bank.
Q: Once my account has been activated, can I access my account online to check my balance, make transfers, pay bills, etc.?
A: Yes, click the Access Your Account button on the top of the page or click here to access your accounts now.
Q: How can I withdraw the remaining balance from my account if it's less than the ATM will allow?
A: You may withdraw the remaining balance from your account by:
Q: How can I protect my money?
A: Always keep your PIN a secret. Even if your card is lost or stolen, no one will be able to withdraw your money if they do not have your PIN. NEVER write your PIN on your campus ID card or on anything you keep in your wallet. Also, don't use obvious dates (such as your birth date) as your PIN. Immediately report your lost or stolen card to Citibank.
A: Once we have successfully completed our verification procedures and you have returned your initial deposit and completed signature card, your account will be ready for you to use. Seven to ten days after you submit your application, you will receive in separate mailers, a Citibank® Banking Card and PIN to access your account at ATMs and through Citibank® Online.
Q: Can I choose my own PIN (Personal Identification Number)?
A: A PIN will be assigned to you when you open your account. However you can change your PIN online at www.citibankonline.com.
Q: How can I make deposits?
A: You can make a deposit at any U.S. Citibank Financial Center ATM or Citibank Financial Center.
Q: How long will it take for me to have access to cash when I make my deposit?
A: Check deposits can take several days. Please check the Customer Manual for the funds availability schedule. The Customer Manual is part of your welcome kit, which is mailed to you once your application has been received.
Q: How do I clear my checks faster?
A: There are 2 special programs that let you have access to funds even before your checks clear. Checking Plus® (variable rate) Overdraft Protection is a line of overdraft protection that, if you qualify, gives you faster availability of your deposits. Checks-as-Cash® uses funds pledged from other Citibank accounts to give you quicker access to your deposits.
Q: What protects me from bouncing checks?
A: Safety CheckSM is combined overdraft coverage and faster funds availability using funds from your Day-to-Day Savings or HYMMA accounts. Checking Plus® (variable rate) Overdraft Protection is a revolving line of credit attached to a Checking Account, if you qualify.
Q: What are the wire transfer instructions for my account?
A: You will need to provide the ABA number or routing number and your account number to the sending bank. Your account number can be found on your monthly statement or checks.
Q: Can I get direct deposit of my financial aid?
A: Please ask your Financial Aid Office.
Q: When I make a deposit at an ATM, can I put in more than one check?
A: Yes. You can put up to five checks on a deposit ticket. Please include a deposit ticket with every ATM deposit.
Q: Can I use my ATM card as a debit card?
A: If you qualify, you may use your ATM card as a debit card wherever MasterCard is accepted, when the MasterCard logo is present on the front of your ATM card. The money will be deducted directly from your checking account at the time of purchase. You may call (800) 627-3999 to apply.
Q: How can my parents send money to me?
A: Your parents can make deposits into your account at any Citibank Financial Center within the U.S. or send you money with a wire transfer or an electronic bill payment from their bank.
Q: Once my account has been activated, can I access my account online to check my balance, make transfers, pay bills, etc.?
A: Yes, click the Access Your Account button on the top of the page or click here to access your accounts now.
Q: How can I withdraw the remaining balance from my account if it's less than the ATM will allow?
A: You may withdraw the remaining balance from your account by:
- writing a check or using Bill Payment services for the remaining balance
- using the balance to purchase goods at a participating merchant and having the money debited from your accounts
- closing your account and requesting that the balance be sent back to you via check
Q: How can I protect my money?
A: Always keep your PIN a secret. Even if your card is lost or stolen, no one will be able to withdraw your money if they do not have your PIN. NEVER write your PIN on your campus ID card or on anything you keep in your wallet. Also, don't use obvious dates (such as your birth date) as your PIN. Immediately report your lost or stolen card to Citibank.
