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The minimum software requirements to run CitiDirect© Online Banking are listed below.

CitiDirect Online Banking is certified to operate on the Microsoft Operating Systems.
  • Windows 2000
  • Windows XP
  • Windows Vista
  • Windows 7
Internet Browsers
  • Microsoft Internet Explorer (IE) Version 6 or higher (*)
  • Mozilla Firefox is NOT officially supported.
    (*) IE 7.0 is recommended
Java Sun (JRE)
  • versions 1.4.2_xx , 5.0, 6.0, and 7 with updates. Compatible versions are enlisted here .
Adobe® Acrobat® Reader® 5.0 or higher
  • Needed to view CitiDirect reports or documents on this site those are in "pdf" format.
  • The minimum and recommended hardware requirements to run CitiDirect© Online Banking are listed below.


  • Minimum: Requirements listed will enable CitiDirect to run on your Personal Computer (PC).
    Recommended: Requirements listed will deliver enhanced system performance for CitiDirect.
Computer Processor
  • Minimum: 1 GHz CPU
  • Recommended: 2 GHz CPU or higher
Computer Memory (RAM)
  • Minimum: 512 MB
  • Recommended: 1 GB
(*) More recent versions of Windows operating systems use larger amounts of RAM.
Monitor/Display
  • Minimum: VGA Monitor resolution of 800X600.
  • Recommended: Resolution of 1024X768 or higher to enhance the visual experience of CitiDirect.
Internet Connectivity
  • Minimum (For Dial-up Customers ONLY): Modem/Speed: 28.8K bps (28,800 baud/second) or higher; V.34 modem protocol is minimally required; V.90 modem protocol is recommended.
  • Recommended: High Speed Internet or Broadband Connection.