Home>Frequently Asked Questions

Frequently Asked Questions

Getting Started
Click on to expand and on to minimise the details.
What do I need to get started on Citibank Online?
If I have both a bank account and a credit card, which card should I use to access Citibank Online?
How do I get a Cash Withdrawal PIN, if I don't have one?
I am not a Citibank customer, how do I apply for Citibank Internet Banking?
Can supplementary cardmembers use Citibank Online?
When I logged onto Citibank Online, a screen asking me to enable Cookies showed up. What should I do?
How do I ensure my Citibank Online transactions are safe?
How can I be sure that my information and account data are securely sent through Citibank Online?
How can I verify that the Citibank Online pages belong to Citibank?
CitiGold Elite Privileges