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| Home>Frequently Asked Questions |
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Click on  to expand and on  to minimise the details. |
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| What do I need to get started on Citibank Online? |
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| You will need the following minimum system requirements : |
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- A Pentium PC (233MHZ with 32M RAM).
- Windows 95 or Windows NT Version 4 or better.
- Modem at 56 kbps
- Netscape Communicator 4.0 or Microsoft Internet Explorer 4.0 or better.
- An Internet account.
- A Citicard that is linked to your Bank Account or Loan and a Cash Withdrawal PIN or a Citibank Credit Card and a Cash Withdrawal PIN
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| *Customers must use their Cash Withdrawal PIN (APIN) when using either their Citicard or Credit Card. |
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| How do I ensure my Citibank Online transactions are safe? |
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| To make sure your Citibank Online transactions are secured, check for the Security options on your browser. |
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| If you are using Netscape Navigator ver 4.0 or higher do the following : |
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- Click on the Security Icon on the toolbar on top of your browser to open the Security Information page.
- Click on Navigator on the left.
- Look for Advanced Security (SSL) Configuration
- Select both SSL (Secure Sockets Layer) ver 2 3
- Click on Configure SSL v2 and select both options listed.
- Click OK.
- Click on Configure SSL v3 and select the first four options listed (below).
- Click OK.
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| If you are using Internet Explorer ver 4.0 or higher do the following : |
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- Click on View - Internet Options
- Click on the Advanced Tab
- Scroll down to Security. Ensure the SSL 2.0 & 3.0 are selected.
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| How can I be sure that my information and account data are securely sent through Citibank Online? |
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| Citibank currently offers 3 levels of security to help safeguard your financial information : |
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- Strong Encryption (128-bit) :
All data sent to and from Citibank is 'scrambled' and 'reassembled' between Citibank and your personal computer to protect your personal and financial information. 128-bit encryption, the highest level of of encryption commercially available, means there are2128 possible combinations of 'keys' but only one that will 'unlock' the information.
- Personal Identification Number (PIN) :
Your PIN must be entered every time you sign on to Citibank Online. Remember, always keep your PIN confidential.
- Automatic Time Out :
There is a security feature intentionally built-in to the system. When there is no activity for 5 minutes, Citibank will terminate your secure Citibank Online session to help protect against unauthorized access.
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| How can I verify that the Citibank Online pages belong to Citibank? |
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| You can check by following these steps : |
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- Click on the image of the lock or a key at the bottom of the browser window when you have reached the page that needs your PIN input.
- You will see the Security Info page.
- Click on View Certificate
- You will see the Certificate page which tells you that the page on Citibank Online is encrypted.
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