| The award-winning internet bank now introduces mobile banking with 'Citi Mobile'. Citi Mobile is a simple and secure way to view your account information, transfer funds, pay bills, all these on your smart-phone while on-the-go. |
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| Accounts |
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- View your account summary and transactions of up to 3 months
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| Transfers |
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- Transfer funds between your own Citibank Bahrain accounts
- Transfer funds to another Citibank Bahrain account**
- Transfer funds to a Citibank account outside Bahrain** (Citibank Global Transfer)
- Transfer funds to an account in another bank in Bahrain**
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| Payments |
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- Pay your utility bills** (Batelco, Ministry of Electricity & Water)
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| Services |
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| **To access this service, you will need to first add the destination account as a payee on Citibank Online. For fund transfers, the payee should also be activated. All fund transfer options will be available only when you sign on to Citi Mobile with your Citibank Debit Card account. |
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| Citibank Bahrain Debit or Credit Card customer with: |
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- Valid Citibank Online Username, Password and answers to security questions and Java enabled mobile handset with active GPRS connection, Data Package or Wi Fi access.
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| If you have not yet registered on Citibank Online, follow these steps: |
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- Go to Citibank Online Click on "Sign On" in green Click on "Create your User Name now!" button to get started
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| Citi Mobile is available through a mobile-friendly website for all
smartphones and also as a downloadable application which is available for
iPhone and BlackBerry® smartphones. |
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| Mobile-friendly Website |
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| Step 1: Open the browser on your mobile phone. |
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| Step 2: Visit mobile.citibank.com.bh |
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| Step 3: Sign on using your Citibank Online Username, Password and answer
the security question. No download or installation is required for this. |
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| Citi Mobile Application |
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| iPhone Users: |
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Step 1: Click on the App Store icon on your phone and search for
“Citibank Bahrain”. |
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| Step 2: Download the “Citi Mobile” application to your phone and run it. |
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| Step 3: Sign on using your Citibank Online Username and Password. |
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| iPhone is a trademark of Apple Inc., registered in the U.S. and other countries. |
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| BlackBerry® Users: |
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Step 1: Visit BlackBerry App World from your phone and search for "Citibank Bahrain" |
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| Step 2: Download the “Citi Mobile” application to your phone and run it. |
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| Step 3: Sign on using your Citibank Online Username and Password. |
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| The Trademark BlackBerry® is owned by Research In Motion Limited and is registered in the United States and may
be pending or registered in other countries. Citibank, N.A. Bahrain branch is not endorsed, sponsored, affiliated
with or otherwise authorized by Research In Motion Limited. |
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Click on  to expand and on  to minimise the details. |
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| How do I register for Citi Mobile? |
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| If you are a Citibank Online user: |
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| You can sign on to Citi Mobile using your Citibank Online User Name Password. If you don't remember your User Name and Password, please do the following: |
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- Click here to go to the Citibank Online Sign On page.
- Click on «Forgot your User Name» or «Forgot your Password»
- Follow the step-by-step instruction or call 24-hour CitiPhone Banking on +973 1758 2484 for further assistance.
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| If you are new to Citibank Online and don't have a User Name and Password yet: |
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- Click here to go to the Citibank Online Sign On page.
- Click on "Create your User Name now".
- Follow the step-by-step instruction or call 24-hour CitiPhone Banking on +973 1758 2484 for further assistance.
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| Why is the connection to Citi Mobile sometimes very slow? |
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| The mobile internet connection speed of mobile handsets varies depending on different factors, such as location, network coverage, service provider, connection type and handset model. The streamlined design of Citi Mobile is tailor-made to help reduce the loading time |
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| Is Citi Mobile secure? |
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| We have deployed various security measures to safeguard your information. It is as safe as Citibank Online: |
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- The website is protected with strong encryption (128-bit Secure Sockets Layer) for access and transactions.
- Access is protected by personalized User Name, Password and Security Questions.
- The mobile banking session will be automatically terminated after it has remained idle for 5 minutes, which prevents unauthorized use of your session by anyone else.
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| Furthermore, Citi Mobile doesn't store any personal account information on your smart phone. |
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| What else do I need to do to protect myself from fraud? |
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Online banking is convenient and safe as long as you take a number of simple precautions. Here are some simple steps you can take to protect yourself: |
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- If you have any doubts about the authenticity of the website, never provide any information requested from you. Never respond to an email asking for your personal information. Remember, Citibank will never ask for your personal information (user ID and Password, PIN, account number, identification number, passport number) in an email. Make sure that the flag in your mobile device settings allowing to automatically fill out the User Name and Password fields is turned off. Clear the cache memory of your mobile phone or communicator after each Citi Mobile session.
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| Can I access Citi Mobile abroad? |
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Yes, you can access Citi Mobile anywhere you have a mobile internet connection via your mobile handset.
Data Roaming Charges are applicable if not a WiFi connection |
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| What do I do if Citi Mobile pages are incorrectly displayed on my mobile phone? |
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| If Citi Mobile pages are incorrectly displayed on your mobile device, you need to report this to Citibank through Citibank Online or call our 24-hour CitiPhone Banking on +973 1758 2484. |
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| For a fast resolution, please describe the situation providing as many details as possible - the manufacturer and model of your phone, the name of your Internet browser, the date and time of error. If possible, please attach a photo of the incorrect Citi Mobile page. |
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| I forgot my User Name. What shall I do? |
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| You can request for a reminder of your User Name through the initial Sign on screen of Citibank Online, by clicking on the Forgot User Name link where you'll be asked to enter your Credit/Debit Card Number, Date of Birth (if you're registering with your Credit Card) and ATM PIN. |
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| I forgot my Password. What shall I do? |
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| You can reset your Password by clicking on the "Forgot Password" link on the initial "Sign On" screen of Citibank Online. You'll first be asked to validate yourself by entering your User Name, Credit/Debit Card Number, Account Number, Date of Birth (if you're registering with your Credit Card) and ATM PIN. And before resetting your Password, you'll also be asked to enter two of your Security Question answers that you defined during registration. |
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| Terms and Conditions |
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Citibank Terms and Conditions apply and are subject to change with prior notice. They are available upon request and on our website. Citibank, N.A. makes no warranties and assumes no liability or responsibility with respect to the products and services provided by other entity(ies). By inquiring about our services, offers or products, you will be authorizing our representatives to approach you on your contact details including your telephone/ mobile number. The Trademark BlackBerry® is owned by Research In Motion Limited and is registered in the United States and may be pending or registered in other countries. Citibank, N.A. Bahrain branches are not endorsed, sponsored, affiliated with or otherwise authorized by Research In Motion Limited. Apple® and iPhone® are trademarks of Apple Inc., registered in the U.S. and other countries. App StoreSM is a service mark of Apple Inc. Citibank N.A., Bahrain is licensed by Central Bank of Bahrain as a Conventional Retail Bank.
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