| Purpose:
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| Citibank
is committed to the prosperity and success of your company.
We understand that for your company to perform at its best,
your bank must support you with the highest level of
professionalism, efficiency, technology and service. Which
is why we have created CitiService. |
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|
| CitiService
is an integrated customer inquiry line for after-sales
service dedicated to giving you easy access to accurate
answers in the shortest possible time. In today's
environment, speed and accuracy in communication are critical
- We know you need the right answers, right away. |
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|
| To
get in touch with the CitiService team, you only need to call +213
21 54 82 00 and Fax number +213
21 54 81 97 . One number will put you straight
through to CitiService representative who will be able to
handle your entire customer service inquires on line. If they
can't give you an answer immediately , they will be able to
tell you exactly when you can expect a response and
update you regularly on your inquiry. |
| |
|
| CitiService
has been designed to show our commitment to achieve customer
satisfaction . The concept and principles of CitiService are
to provide our corporate clientele one gateway into the bank
for investigations and information regarding products that
Citibank offers. |
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| Scope:
|
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| To
keep pace with the growing complexity of business and the
industry trends, CitiService team is backed with adequate
number of telephone, facsimile lines, e-mails and is made up
of dedicated staff trained with complete knowledge of all
products. |
| |
|
| CitiService
representatives are a team
of experts brought together expressly to offer you centralized
service . These Citibank specialists have all made a
commitment to handle your investigations or fix your issues
with optimum speed and maximum efficiency. |
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|
| Your
CitiService representative has been carefully trained to
handle a comprehensive range of inquiries. Cutting -edge
systems enable the CitiService representative
to access on-line customer information as and when
necessary. |
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| Customer
Service Representative has
always been in the forefront to respond to all kinds of
regulatory updates, changes in interest rates and to provide
information on new products being launched by Citibank, N.A. |
| |
|
| CitiService
has a customer call program whereby Customer Service
Representative's make frequent visits to get feedback and
offer solution for recurring customer requests, give a
solution and a delivery date to complaints made by customers,
analyse the products the customer is using and give advise on
how to optimize their use and detect new products the customer
may be interested in contracting. |
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| Ongoing
research is conducted by means of surveys and feed backs to
understand and anticipate the changing needs and expectations
of our customers in order to provide prime and quality
service. |
